In August of 1998, we sought PC ASSISTANCE to help us transition our Novell network to a Windows platform. Since that time, they've performed several server upgrades, Windows migrations, workstation replacements and have served as our IT Department from an external capacity. Whenever we have a need, they are available to answer our questions and advise us on the best direction to go. Ted Clouser, Mike Honeycutt and Robbie Anderson have continually been available for our needs and we've been pleased with the response time and dedication to our account. We always feel important to them and feel like they really care about our needs. If a company is looking for reliable IT support without the overhead of staffing a full time IT person, I highly recommend PC ASSISTANCE!

Since 2001, PC ASSISTANCE has been assisting us with our IT needs. As our needs have grown and additional offices have come online, our firm needed to add a full time IT administrator. PC ASSISTANCE was cooperative and assisted in making that transition and continues to work with the IT administrator to assure uptime, performance and sound technology. In October 2002, we purchased 34 Premio custom built systems and have had problem-free computing with the units. PC ASSISTANCE has implemented new servers, switches, firewalls and have performed several server and network migrations and continue to be an ongoing addition to our IT department. Ted Clouser and Mike Honeycutt are reliable, and the entire firm has been available for 24 hour support whenever we've needed it. In the legal industry, we simply can't afford any downtime -- that's why we rely on PC ASSISTANCE!

PC ASSISTANCE has been a valued partner to my law firm for more than 12 years. Each time we are confronted with difficult problems, they provide the solutions and the technical support which we need at a fair price. With their IT Assurance program, they have taken their service and response to yet another level.  Prompt, efficient and highly professional, PC ASSISTANCE is simply the best in the business.

For the past several years, our law firm has used PC ASSISTANCE for all of our computer needs, including purchasing most of our new equipment, upgrades, and service of hardware and software problems. Ted Clouser has been our primary service representative from the beginning. He has always been prompt, efficient, and honest with us about our needs and problems. His knowledge of hardware and software issues has been demonstrated time and time again, and he has never failed to solve a problem. We hired PC ASSISTANCE to install our internet LAN. Ted performed above our high expectations of him. He knew our existing equipment, had thought through the problems he knew he would encounter in setting up the LAN, and came prepared with solutions. Ted's work was outstanding and the cost of labor on the project turned out to be less than one third of the estimate. We could not be more pleased.

I have had an opportunity to deal with several service providers over the past several years, and PC ASSISTANCE has been consistent throughout our relationship. They have been knowledgeable, courteous, responsive, prompt, patient and sympathetic. Ted Clouser and his crew are the best!

I wanted to send you an email to tell you how very much I appreciate the thoroughness and the sense of urgency with which you assisted us yesterday with our critical IT situation. By my recollection we've been a PC Assistance customer for 5+ years, and never once have you taken our business for granted. PC Assistance is proactive at all times -- but when a crisis arises, it has a proven ability to tackle thorny situations on a moment's notice.

I can't say thanks enough. It's amazing to me that after working together for so many years, PC Assistance proves so definitively in every interaction that professionalism & flawless execution are its only standards. You guys are awesome