Realizing the growing need for such a company, Ben founded PC ASSISTANCE in 1994 with the desire to provide a higher quality of computer technical and training services for individuals and small businesses. His approach was based on genuine care and honesty towards the customer, which proved to be highly successful. Thanks to his vision, PC ASSISTANCE was able to grow exponentially in a short period of time, driven primarily by customer referrals. His strong background in sales and customer relations continues to guide our company, ensuring that as we grow, we consistently set a standard of excellence in our industry. Bens primary focus is in company administration, finance, and staff leadership. An Arkansas native, Ben enjoys spending time with his wife Delynn and two sons, Alan and Taylor, coaching Little League baseball, and playing guitar, bass and drums for his church. Filling a much-needed position, Ted came to PC ASSISTANCE in 1996. Teds potential became immediately apparent -- his intense drive, dedication, and an uncommon ability to manage an incredible number of situations at the same time. Ted continues to wear more hats than seems possible, and is the glue that holds much of our company together.

Until 2001, Ted's primary focus was WANs, NT Servers, Cisco equipment and a long range of diverse issues. Since 2001, his role has shifted into a business development and management position. He places very few limits on what he is willing to take on in order to improve his skills and benefit the needs of his customers. You can feel confident that if Ted tells you he is going to do something, it will be done in a timely and efficient manner.

In 2005, Ted developed our managed services solution known as IT Assurance. A multi-tiered solution, IT Assurance has been instrumental in helping the company take our services and exposure to a new level.

Born in Lock Haven, Pennsylvania, Ted moved to Arkansas a few weeks before joining our company. As a strong believer in family values, Ted enjoys spending time with his wife and children. He also enjoys a "good round of golf". Ted serves as an elder at Fellowship North, and is on the board of the North Little Rock Chamber of Commerce and Big Brothers Big Sisters

Joining the PC ASSISTANCE team a year after its inception, Sky realized the companys potential and immediately concentrated on improving his skills and pushing the company in new directions. Beginning with marketing and classroom instruction, Sky soon pioneered the advanced services division, which focused on client/server design and support. Today, Sky works primarily with networks based on Microsoft technology, and he has earned a reputation as the guy who can troubleshoot and fix just about anything. His level-headed insights, ideas, and strong customer relations skills continue to be a powerful asset to the company. Born in Memphis, Tennessee, Sky moved to Little Rock at the age of 10. In his spare time, he enjoys writing music, playing and collecting guitars, keeping fit, and spending time with his family. Starting in the early spring of 1998, Tony began opening doors for PC ASSISTANCE by carrying out the company's tradition of quality customer care. If a dilemma arises, you can rest assured he'll be there to fix it and give you an understanding of the problem. Tony has become a deeply rooted part of the team, and his strong ability to handle multiple tasks makes him a valuable asset to the company as it continues to grow and move forward. Born in Jackson, MS, and raised in Wickes, AR, Tony moved to Little Rock to pursue his education. He now enjoys a successful career at PC ASSISTANCE and spending time with his son Codey. His pleasures in life are being with his family, cooking, taking trips, and learning how to golf. After a brief respite from computer work, Mike came to PC ASSISTANCE to get back to the work he loves. He has been working with computers since MS-DOS 3.0 and has worked with every generation of Windows dating to version 286 (prior to 3.0). In addition to operating systems, he has extensive experience in Microsoft Office products, a variety of accounting packages and database software, with emphasis on Microsoft Access. Mike has over twenty years experience in general business and retail operations, allowing him to devise solutions for a variety of business environments. Born in Kansas, then living in Colorado until the age of 12, he has become a true Arkansas transplant. He had lived in North Little Rock until marrying in 1992. He now resides in Little Rock, with his wife Julie and twin daughters Alexandra and Christina. His home life centers around his family and activities for his girls, school activities, dance, and church. He spends his leisure time cooking and keeping up to date on new technology developments. Joining the team for the summer of 2001 and then again in September of 2002, Jeff has a wide range of education and experience. Jeff has been a Grade A student in every computer class from Junior high through college. He has a well rounded array of certifications and experience. Jeff has been working in Information Technology since 1999 and his skills include security, advanced routing, and forensics, as well as commercial IT consulting and support. He has worked in technical and phone support, consulting, maintenance of a nationwide voice and data CLEC mesh network, and network engineering for a mid sized, multisite, multicontinent mesh network. An Arkansas native, Jeff enjoys spending time outside doing just about anything, and inside studying new technology and renovating his home. He also enjoys helping his clients by taking over and efficiently resolving their IT hassles. After working as a network administrator for a corporation, Robbie decided to begin his career as an outsourced IT professional in mid 2002. Being eager to learn, willing to follow and able to adapt, Robbie has quickly become a "go to guy" for difficult issues to resolve. His commitment and determination is unmatched. Born and raised in Little Rock, Robbie now resides in Conway. He enjoys spending time reading, watching movies, working out and listening to music. Sean came to PC ASSISTANCE in another period of 'growth and change'. Having 4 1/2 years experience when joining the PC ASSISTANCE team allowed him to start assisting the very first day. In addition to experience, Sean also has an Associates of Applied Science degree in Computer Information Systems from Pulaski Tech in 1999. Sean grew up in Sherwood and has been living in West Little Rock for the past three years. Sean enjoys golf (he's been playing since he was 6 years old), working out at the gym, reading, and 'tweaking' computers. He is currently pursuing his MCSA certification. Adam has enjoyed working with computers for a significant amount of time and was excited for the opportunity to join a full solutions IT firm. Having previously worked as an assistant IT administrator for a very large private company in Arkansas, he accepted the challenge to enter the outsourced IT world and has done a fantastic job with the transition! Adam is pleasant to work with and has a strong understanding of customer service. Adam is committed to doing what he says he'll do in the timeframe he's stated he would. Adam has been in Arkansas the majority of his life. His three small boys (Jacob, Kobie & Dylan) keep him busy but, in his spare time, he coaches two soccer teams, plays golf and volunteers for his church as a soundboard tech. He enjoys all of this but especially enjoys camping with his wife, Crystal. Dennis came to PC ASSISTANCE seeking an opportunity to use his experience and knowledge to help intensify the service the company currently provides, and was an overnight success in doing so. Dennis is a brilliant individual who seeks the best for the company and is dedicated to providing the best possible service and support available. He's caring, determined and willing to go the extra mile to assure satisfaction. As a former junior IT administrator, Dennis has an extensive background in desktop and application support. Dennis was born in Benton and currently resides in West Little Rock. His hobbies are building computers and playing computer games, but he doesn't forget to take time to run two miles, three days a week. As our growth continues at PC ASSISTANCE, it is important not to leave behind the people who helped make us who we are today; our customers. It is with this in mind that we have added a new player and position to our line-up. Rex Easter has joined the team as our Customer Relations Manager. In this role, Rex will bring his experiences in the customer relations and IT fields together. This allows us to better serve our clientele on our way to becoming the premiere IT solutions provider for the central Arkansas region. An Arkansas native and graduate of Ouachita Baptist University, Rex has spent most of his life in the central Arkansas area. He enjoys spending time with his family and playing an occasional round of golf. As PC ASSISTANCE grew, they found it necessary to add more administrative staff. In August of 2000, Delynn Thomas filled that position. Delynn provides much needed support in the area of accounting. In addition to that role, she is responsible for assisting the technicians in research and various other daily functions. Wife of Ben Thomas, she enjoys raising her two sons, Alan and Taylor, as well as reading and crafts. As PC ASSISTANCE continued to grow quickly, the need for another friendly voice on the phone became unavoidable. Melanie stepped into that role in late 2002, and is now the wonderful voice that you hear when calling PCA. She thrives on being polite, serving the customer, and listening to the needs of everyone. Her spirit, joy and attitude enlighten everyone around her. Originally from Augsburg, Germany, Melanie relocated to Little Rock in 1995. She enjoys writing novels, reading and drawing.